Family support desk

Get help with your family workspace.

Find answers, contact support, or request help setting up Ancestral Lineage for a family, clan, foundation, or community team.

Support expectations

Include the email on the account, the page or tool affected, screenshots if available, and what you expected to happen.

Find step-by-step guides for trees, clans, documents, invitations, websites, and account setup.

Send account, data, storage, or technical issues to the support team with relevant details.

For family leaders and organizations, request guided help setting up the first workspace.

Coverage

Support is focused on account access, product workflows, privacy controls, workspace setup, and technical issues.

Account access and login issues

Saving or importing a family tree draft

Inviting relatives and managing access

Documents, privacy, and role permissions

Website builder setup and publishing

Optional storage expansion and mission support

Start with the knowledge base for self-service help, or send a message if the issue involves your account, storage, or private family data.