Find answers, contact support, or request help setting up Ancestral Lineage for a family, clan, foundation, or community team.
Include the email on the account, the page or tool affected, screenshots if available, and what you expected to happen.
Find step-by-step guides for trees, clans, documents, invitations, websites, and account setup.
Browse articlesSend account, billing, data, or technical issues to the support team with relevant details.
Email supportFor family leaders and organizations, request guided help setting up the first workspace.
Contact teamSupport is focused on account access, product workflows, privacy controls, workspace setup, and technical issues.
Account access and login issues
Saving or importing a family tree draft
Inviting relatives and managing access
Documents, privacy, and role permissions
Website builder setup and publishing
Billing, subscriptions, and family plans
Start with the knowledge base for self-service help, or send a message if the issue involves your account, billing, or private family data.